Shipping Policy
1. Carriage Paid Order Value – UK Mainland (Excluding the Grampian Region)
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Free Carriage Threshold: Orders with a net value of £250.00 or more qualify for free carriage.
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Orders Below £250.00: A £25.00 small order and carriage charge will apply.
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Overnight Delivery (Under 100kg): £30.00 charge.
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For orders over 100kg, charges are Price on Application (POA).
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Orders must be placed by 11:00am on the day of despatch.
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Premium AM Delivery (Under 100kg): £50.00 charge.
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For orders over 100kg, charges are POA.
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Orders must be placed by 11:00am on the day of despatch.
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2. Carriage Paid Order Value – Grampian Region, Offshore Scotland, Northern Ireland, Isle of Wight, Isle of Man & Channel Islands
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Free Carriage Threshold: Orders with a net value of £1,000.00 or more qualify for free carriage.
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Orders Below £1,000.00: Carriage charges apply on a POA basis, depending on weight and product type.
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Overnight and Premium AM Deliveries: Not available to these locations.
3. Returns Policy
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All no-fault returned goods must be returned to Cutterwell Flint in boxed/packed quantities and in good condition.
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A handling charge of 20% will be applied to all such returns.
4. Stock Cleanse Policy
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A 2-for-1 order policy applies to all stock cleanse arrangements.
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All stock cleanse orders must be authorised by the Managing Director.
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Customers are responsible for returning goods to Cutterwell Flint, in boxed/packed quantities and in good condition.
5. Stillage Policy
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Stillages may be provided for customers ordering large quantities of conduit to ensure safe transportation.
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Stillages must be returned complete (including all corresponding stillage poles) within 2 weeks of delivery.
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Customers must issue a Purchase Order (PO) for £450 per stillage.
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This PO will only be processed if the stillages are not returned as agreed.
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All outgoing stillages are recorded in the Stillage Log, detailing:
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Number of stillages and poles supplied
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Date of despatch
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Date of return
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